Terms and Conditions

1. General Terms and Conditions

1.1.  The owner of anch.cc is SIA Anch (hereinafter: Anch), registry code 40203309990

. The Terms and Conditions of Sale apply to purchasing clothes or ordering clothes of special design (hereinafter: the Custom Order Products) from the online store between customers of Anch (hereinafter: the Customer) and Anch.

1.2.  The Customer represents and warrants, by placing an order, that they have examined and agree to the Terms and Conditions of Sale.

2. Product and Price Information

2.1.  Product information is set out in the product catalogue and online store next to the product.

2.2.  Product price is set out in the online store next to the product or price list.

2.3.  At the request, Anch issues the whole price list of the Custom Order Products digitally. To this end, send your query to the e-mail address hello@anch.cc.

2.4.  The prices set out in the product catalogue and online store of Anch are in euros and VAT (21%) inclusive.

2.5.  The delivery fee of the goods, which depends on the Customer’s location and the delivery method, is added to the product price. No delivery fee is added if the Customer picks up the goods themselves. The delivery fee is displayed to the Customer in the online store upon placing an order.

3. Placing an Order and Entry into Force of Sales Contract

3.1.  To purchase clothes from the online store, the requested products must be added to the cart. To place an order, the required data fields must be completed and a suitable delivery method for the goods must be chosen. Next, the amount payable is displayed on the screen. Payment can be made through the bank link (Swedbank, SEB, LHV) or with Card (Mastercard or VISA)

3.2.  A custom order can be placed by sending an e-mail to hello@anch.cc

3.3.  Before fulfilling a custom order, ANCH will send the Customer the design (logos, spelling, colours and other design-related issues) of the clothes for approval. After the design has been approved, it will no longer be possible to make any changes in the design of the clothes or in the order.

3.4.  ANCH sends the Customer the order confirmation and possible questions specifying the order by e-mail.

3.5.  Upon purchasing from the online store, the sales contract will enter into force when the fee has been credited to the current account of ANCH.

4. Payment for Custom Order

4.1 . The Customer pays ANCH SIA for a custom order on the basis of an invoice to current account in Swedbank bank.

4.2.  ANCH sends an invoice for payment to the e-mail address of the Customer who placed the custom order.

4.3.  The fulfilment of an order starts after the payment has been made. If the Customer has not made the payment by the deadline set out on the invoice, the fulfilment of the order will not start.

4.4.  Custom Order Products are issued to the Customer in time, after payment, that was agreed via email communication.

5. Delivery

5.1.  The delivery period of Custom Order Products is up to ten weeks of the entry into force of the contract. It is recommended that the delivery period be specified by sending an e-mail to helloo@anch.cc

5.2.  Orders placed in the online store are sent to the European Union Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden..

5.3.  To send an order placed in the online store to a country not specified in clause 5.2, please contact us by sending an e-mail to hello@anch.cc

5.4.  The delivery fee is paid by the Customer. In the online store, price information is displayed next to the delivery method, while in the event of a Custom Order or a purchase from a country not specified in point 5.2, then the delivery fee is specified in the invoice.

5.5.  Online store parcels within Baltics generally reach the point of destination determined by the Customer within 2 to 7 working days of entry into the sales contract. Outside of Baltics, the goods are delivered within 14 calendar days.

5.6.  Custom Order Products generally reach the point of destination determined by the Customer within 3 to 7 working days of the order being ready. Outside of Baltics, the goods are delivered within 14 calendar days.

5.7.  In exceptional cases, ANCH has the right to deliver the goods within 45 calendar days.

6. Right of Withdrawal

6.1.  The Customer has the right to withdraw from the contract entered into with ANCH and return the goods within 14 days of the receipt of the goods. To withdraw from the contract, an e-mail must be sent to hello@anch.cc

6.2.  The right of withdrawal does not apply to:

6.2.1.       a Customer who is a legal entity;

6.2.2.      a Customer who is a private person and placed a custom order.

6.3.  To exercise the 14-day right of withdrawal, the goods may be used to examine their nature, properties and functioning in the manner permitted upon examining goods in a conventional store.

6.4.  If the goods have been used for any purpose other than to examine their nature, properties and functioning, or if they show any signs of use or wear, ANCH has the right to reduce the refundable amount according to the impairment of the goods.

6.5.  The Customer must return the goods within 14 days of the submission of the application for withdrawal or file proof that they handed over the goods to the carrier within the said period.

6.6.  Anch refunds the fee received under the contract (except for the delivery fee) to the Customer within 14 days of receiving the application for withdrawal from the contract provided that ANCH has received the goods to be returned or the purchaser has filed proof that they sent back the goods.

6.7.  The expenses of returning the goods are generally borne by the Customer. ANCH bears the expenses of returning the goods if the reason for the return lies in the fact that the product being returned does not comply with the order (e.g. a wrong or defective product).

6.8.  ANCH has the right to withdraw from the sales contract and request that the Customer return the goods if, due to an error, a price that is significantly lower than the market price has been indicated on it in the online store.

7. Right to File a Claim

7.1.  If a defect becomes evident in respect of a product purchased from the online store, the Customer has the right to file a claim with ANCH within two months of the delivery of the goods by sending an e-mail to ahello@anch.cc .

7.2.  ANCH responds to the Customer’s claim within 15 days in a written format or in a format that can be reproduced in writing.

7.3.  If any defects become evident in respect of the goods purchased from the online store for which ANCH is liable, ANCH will repair or replace the defective goods. If the goods cannot be repaired or replaced, ANCH will refund the fee received on the basis of the sales contract to the Customer.

7.4.  ANCH is liable for the non-compliance of the goods sold to the Customer with the terms of the contract or for defects that already existed at the time of delivery of the goods or that become evident within two years of the delivery of the goods to the Customer. Within the first six months of the delivery of the goods to the Customer, it is presumed that the defect already existed at the time of delivery of the goods. The obligation to disprove this presumption lies with ANCH.

7.5.  ANCH is not liable for defects that have arisen after the delivery of the goods to the Customer, for example, if the product has become damaged by the fault of or due to the carelessness of the Customer or if the defect has arisen due to incorrect use or maintenance of the product or if the product has been the subject of natural wear and tear in the course of ordinary use.

7.6.  If the product has a technological defect, the Customer can request that the product be repaired. If the product cannot be repaired, it may be replaced. Refund of money can only be requested if the replacement of the product did not prove to be possible within a reasonable period of time.

8. Direct Marketing and Processing of Personal Data

8.1.  ANCH only uses the personal data entered by the Customer (including the Customer’s name, telephone number, address, e-mail address and bank details) for processing the order and sending the goods to the Customer. Anch transmits personal data to a company that provides transport service in order to deliver the goods.

8.2.  A breach of the duty of confidentiality is not deemed to include making reference, in connection with the Custom Order Products, to ANCH’s Customer and an abstract, scanty and general description of the work performed for the Customer that does not damage the Customer’s interests and whose purpose is to develop a specific third party’s trust in ANCH as a competent operator. A breach of the duty of confidentiality means a situation where the Financial Supervision Authority, the Data Protection Inspectorate or another competent agency is of the opinion that confidential data are processed unlawfully.

8.3.  Further information about the data collected by Anch and how the data are used by Anch can be found in the Data Protection Terms and Conditions at: anch.cc/privacy-policy.

9. Resolution of Disputes

9.1.  If the Customer has any claims regarding ANCH or the online store, they must be submitted by sending an e-mail to hello@anch.cc

9.2.  If the Customer and ANCH are not able to resolve the dispute by agreement, the Customer may bring the matter before the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the Customer and ANCH.

9.3.  The Customer may contact the European Union Consumer Dispute Resolution Platform.